Privacy Policy
Last updated: 5 July 2026
This Privacy Policy explains how Philippa Marion, trading as "With Philippa" ("we", "us", "our"), collects, uses, discloses, and protects personal information through withphilippa.com and in the course of providing hair and makeup artistry services, bridal services, branding/commercial work, and business mentoring services (together, the "Services").
We are based in Gold Coast, Queensland, Australia, and handle personal information in accordance with the Australian Privacy Principles (APPs) under the *Privacy Act 1988* (Cth). If you are contacting us from outside Australia (including for destination bookings), your information may still be handled under Australian law as described below.
1. Information We Collect
We may collect the following personal information:
- **Contact details** — name, email address, phone number, postal/event address
- **Booking details** — event date, service type, location, number of guests, timing, and special requirements submitted via our online booking system or enquiry form
- **Payment information** — processed via our booking platform and payment providers (including Afterpay for eligible services); we do not directly store full card details
- **Health and skin information** — allergies, skin sensitivities, or conditions you voluntarily disclose so we can provide a safe service
- **Photos and images** — before/after or process images taken during a booking, where you have given consent, for portfolio and marketing use
- **Mentoring client information** — for 1:1, Signature Program, or Group Mentoring clients: business details, goals, and communications shared during coaching
- **Marketing preferences** — if you subscribe to our mailing list
- **Website usage data** — collected automatically via cookies and analytics tools through our website platform (Wix)
2. How We Use Your Information
We use personal information to:
- Respond to enquiries and confirm, manage, and deliver bookings
- Process payments and deposits
- Communicate with you about your appointment, trial, or program (including reminders and changes)
- Provide a safe, tailored beauty service (e.g. accounting for allergies)
- Deliver mentoring content and support to coaching clients
- Share portfolio images on our website and social media, where consent has been given
- Send marketing communications, only where you have opted in, with an unsubscribe option in every email
- Improve our website and services
3. Sharing Your Information
We do not sell your personal information. We may share it with:
- **Service providers** who support our business operations — our website host and booking platform (Wix), payment processors, and payment plan providers (e.g. Afterpay), email marketing platforms
- **Assistants or second artists**, where a booking requires additional staff, limited to what's needed to deliver the service
- **Legal or regulatory bodies**, where required by law
These providers may store data on servers outside Australia. We take reasonable steps to ensure any overseas recipients handle your data consistently with the APPs.
4. Photo & Image Consent
Where we photograph your hair, makeup, or a bridal/event look, we will ask for your consent before using any image publicly. You may withdraw consent at any time by contacting us, and we will remove the relevant content from future use (previously published third-party shares, e.g. reposts, may be outside our control).
5. Data Security & Retention
We take reasonable technical and organisational steps to protect personal information from misuse, loss, or unauthorised access. We retain personal information only as long as necessary for the purpose it was collected, or as required by law (e.g. financial record-keeping obligations).
6. Your Rights
You may request to:
- Access the personal information we hold about you
- Correct inaccurate information
- Withdraw marketing consent at any time
- Withdraw photo/image consent (see above)
- Ask us to delete your information, subject to our legal obligations to retain certain records
To make a request, contact us using the details below.
7. Children's Privacy
Our services are not directed at children. Where a minor is part of a bridal party or event booking, personal information is collected via the responsible booking adult.
8. Cookies
Our website uses cookies and similar technologies (via Wix) to operate the site, remember preferences, and gather analytics. You can control cookies through your browser settings.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The updated version will be posted on this page with a revised "Last updated" date.
10. Contact Us
For any questions or requests regarding this Privacy Policy or your personal information:
**Philippa Marion — With Philippa**
ABN: 56 805 764 257
Gold Coast, QLD 4226, Australia
Email: info@withphilippa.com
Phone: +61 402 417 086